Store Policies

General Policies

Use of Coupons, Discount Codes & Promotions

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Any and all coupons, coupon codes, discounts and special offers are non-transferable and cannot be combined with any other offer. Previous and pending orders are not eligible for new promotions. Unless otherwise noted, only one offer per order, per household.

Only one coupon can be applied per order and must be entered at the time of sale (checkout) and conditions of use for each coupon must be met. They have no cash value and can only be applied towards store merchandise. They cannot be applied towards previous purchases. Coupons, coupon codes, discounts and specials cannot be used towards package deals or products that are on sale or clearance, nor can they be used towards the purchase of our gift certificates. Unless otherwise noted, conditions of coupon use must be met or we reserve the right to cancel an order at any time.

Promotions or Free Shipping with minimum purchase must be BEFORE shipping, taxes and applicable discounts.

Offers of Free Shipping are only valid in Canada. Remote locations in Canada will incur additional shipping charges. Free Shipping coupons include a value up to $14.99 CND. Shipping costs over and above this amount will be extra.

Promotions offering Free merchandise and/or Free samples are based on product availability.  Free product and/or services MUST accompany returns that drop order purchase total to less than required amount or a charges for the full value or Free items will apply. Minimum purchase may be necessary and previous or combined purchases are not eligible. Only one promotion item per purchase - cannot be combined with other offers.

The following brands are generally excluded from sales and promotions (not exclusive):

  • Padraig
  • AMP
  • Grimm's
  • Balance Boards

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Gift Certificates

Gift Certificates are non-transferable. Gift certificates have no cash value and can only be applied towards store merchandise. Gift certificates cannot be used towards the purchase of another gift certificate. Gift certificates are presented in Canadian Funds. For more information on our Gift Certificates, please see our FAQ's here.

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Order Changes/Cancellations

When your order is placed, processing begins IMMEDIATELY. Please understand that once processing has begun on your order, a cancellation may no longer be possible. Contact us immediately and we are happy to accommodate a cancellation if processing has not yet started. In the event that processing has begun, your order may already be queue for shipping. If this is the case your order will be treated as a "return" and you will need to follow the return instructions for a refund.

If you notice any changes that may need to be corrected in your order, please email us as quickly as possible. Once your order has been shipped, your order can only be processed as a return. Please see return policy below.

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Return/Exchange Policy

New, unused, unwashed merchandise may be EXCAHNGED ONLY (store credit) within 14 days for store credit. A receipt is required for any exchange of merchandise. Some exceptions apply. Personal care products, baby carriers, bottles, pacifiers, breast pumps and accessories, bedding/pillows, diaper sprayers, seasonal and sale/clearance items are a final sale.

Items MUST be new, unused and unwashed only. We do not process refunds at store level.

In regards to manufacturer's defects and/or warranty issues we are happy to direct you to the appropriate company for warranty claims. Manufacturer's prefer to handle warranty issues directly for quality control.

Orders placed online and shipped may be exchanged in store. Otherwise return shipping is the responsibilty of the customer and a refund will be issued as per the above, on reciept of the merchandies. ACTUAL Shipping is non-refundable and will be deducted from all return amounts if this is greater than the flat-rate shipping we may charge. Please do not ship without tracking as we cannot be held responsible for lost parcels.

  • Returns and/or exchanges must be in NEW, UNUSED condition. NO Returns on used or washed items, sale merchandise, personal care products such as soaps, creams, nursing pads, bedding/pillows, teething aids, baby bathtubs, diaper sprayers, sippy cups, bottles, baby carriers, breast pumps and breast pump accessories and all books.
  • All sales become final after 14 days of receipt of your order.
  • Refunds are not processed at store level.

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Incorrect Items Received & Manufacturer Defects

Please ensure you have examined your order when you first receive it CAREFULLY for anything that may be considered a flaw, defect or issue resulting from packing/shipping. Once your product has been washed and/or used we can only assume responsibility for defects of a manufacturing nature and we'll refer you to the correct contact for following up on warranty and/or replacement issues. Defects covered under warranty will almost always be handled directly by the manufacturer after 14 days of receipt of your order. Costs associated with the return of a product for evaluation under warranty (shipping charges) will NOT be assumed by the manufacturer or distributor. Learn more about a warranty claims - Manufacturer Warranty Claims.

If you have received an incorrect size, colour or item in your order, do let us know immediately. Any incorrect product kept by the customer for more than 30 days can no longer be returned.

Products of a defective nature (such as peeling PUL, broken snaps, or defective seams) are generally handled directly through the original manufacturer (Happy Heiny's, DivaCup, Fuzzi Bunz, Bummis, UTN etc.). This is the fastest and most efficient way to have any queries dealt with, and many manufacturer's insist that customer concerns be directed to them. If you are unsure as to how to contact the manufacturer of the product you purchased, we will help to direct you to the appropriate department. A refund or replacement may be issued upon receipt of the returned, defective items, at the sole discretion of the manufacturer and/or Parenting By Nature. Costs associated with the return of a product for evaluation under warranty (shipping charges) will NOT be assumed by the manufacturer or distributor.

Please note, Parenting By Nature and the product manufacturer are not responsible for damage to an item caused by improper care or normal wear and tear of the product materials. Cloth diapers will NOT be replaced or refunded due to repelling, staining, or leaking as these are generally environmental issues, or issues based on fit or absorbency. These can generally be corrected with some guidance. Fading and wear of the materials used to construct the product is normal over time. "Normal fading" and "normal wear" of the product is as defined by the product manufacturer. Cloth diapers will not last forever! Imagine how your favorite t-shirt would look after being washed and dried on a daily basis for a handful of months. Eventually you may have to buy another one. You are solely responsible for understanding how to care for the items you purchase. If you have any questions, please ask.

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Manufacturer Warranty

We strive to carry quality products. From time to a faulty product may be received that is not discovered until after some time has passed. Defects of a manufacturing nature may be covered under an extended manufacturer's warranty. Before 30 days of receipt of your order, warranty issues will be handled in the most cost-effective manner, at the sole discretion of the manufacturer and/or bynature.ca. After 30 days of reciept of your order, warranty issues will always be handled directly by the manufacturer. Costs associated with the return of a product for evaluation under warranty (shipping charges) will not be assumed by the manufacturer or distributor. Please contact your product manufacturer for any warranty claims. We're happy to provide you with the correct contact information when required.

A refund or replacement may be issued upon receipt of the returned, defective items, at the sole discretion of the manufacturer and/or bynature.ca. Shipping charges are non-refundable and are the responsibility of the purchaser.

For cloth diapers: ANY GUARANTEE IS VOID WHEN MANUFACTURER'S WASHING INSTRUCTIONS HAVE NOT BEEN FOLLOWED. Please read your tags carefully and follow any instructions provide by the manufacturer first. The use of incorrect detergents, natural soap, fabric softeners and diaper creams will void all warranties provided. A warranty DOES NOT cover leaking (except as related to manufacturing defects), 'stinky' diapers, buildup or normal wear (generally refers to more than 100 washes, or 3-6 months of continuous use).

Please note, bynature.ca and the product manufacturer are not responsible for damage to an item caused by improper care or normal wear and tear of the product materials. Cloth diapers will NOT be replaced or refunded due to repelling, staining, or leaking as these are generally environmental issues, or issues based on fit or absorbency. These can generally be corrected with some guidance. Fading and wear of the materials used to construct the product is normal over time. "Normal fading" and "normal wear" of the product is as defined by the product manufacturer. Cloth diapers will not last forever! Imagine how your favorite t-shirt would look after being washed and dried on a daily basis for a handful of months. Eventually you may have to buy another one. You are solely responsible for understanding how to care for the items you purchase. If you have any questions, please ask.

Pricing Policy

We try hard to give you the best possible prices available for the items we offer in our online baby store, while maintaining the integrity and value of our quality products and service. To learn why customers choose to shop with us, please read about our Customer Care. Fast shipping, large in-stock selection, and the ability to meet the demands of our customers are just a few of the reasons our customers keep coming back - and we appreciate it!

If you should find another Canadian current and comparable print or online catalogue offering of an identical item with a lower regular retail price than ours, please ask us if we can match the price. Where possible, we will try our best to accommodate.

All prices are subject to change without notice. We make every effort to provide you with the most accurate, up-to-the-minute information in regards to product information, prices and in-stock items, however, mistakes do occur, and we must reserve the right to make corrections, adjustments or changes without notice.

Pricing, product availability, and offers are subject to change without prior notification. Product photos are representative only and product appearance and/or packaging may vary. We reserve the right to make changes without notice due to market conditions, manufacturer or supplier product changes or discontinuation.

Please note that all cost comparisons and suggested costs associated with cloth diapering are an estimate only. Sales taxes, exchange rates and shipping have not been considered and need to be added or assessed on a case by case basis.

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Our Safety & Privacy Policy

We guarantee that you’ll be able to use your credit card securely at Parenting By Nature. For Secure credit card transactions and banking relationships we utilize the security and financial strength of RBC (Royal Bank of Canada). Our Secure SSL e-commerce transactions are processed through Moneris Solutions, a safe and secure merchant processing account. All personal information (including your name, email address, street address, phone number, and order history) are encrypted by GeoTrust for additional security. Set up with “Secure Socket Layers” (SSL), the most advanced 128-bit encryption technology available, you can rest assured that your credit card number and personal information is protected so that no one can read it in transit.

We assure you that we do NOT sell or share your personal or order information to anyone. Your phone number and e-mail address are used strictly for the purpose of contacting you about your order, if needed. We do, on occasion, run specials and send out an informative newsletter that we feel our customers may find of interest. If you do not wish to be included in this mailing list, please respond to one such newsletter, and we will remove your name from it immediately.

All personal information (including your email address, street address, phone number, and order history) will not be sold, rented or given to any individual or company outside of Parenting By Nature for any reason (unless formally requested by a court of law). We use a secure service by Moneris (Royal Bank of Canada) to collect all payment information which is encrypted by GeoTrust for additional security.

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Disclaimer

Any and all information contained on the Parenting By Nature website (herein known as the Site), including information relating to medical and health conditions, products and treatments, is for informational purposes only. It is often presented in summary or aggregate form. It is not meant to be a substitute for the advice provided by your own physician or other medical professionals or any information contained on or in any product packaging or labels. YOU SHOULD NOT USE THE INFORMATION CONTAINED ON THE SITE FOR DIAGNOSING A HEALTH PROBLEM OR PRESCRIBING A MEDICATION. YOU SHOULD CAREFULLY READ ALL INFORMATION PROVIDED BY THE MANUFACTURERS OF THE PRODUCTS ON OR IN THE PRODUCT PACKAGING AND LABELS BEFORE USING ANY PRODUCT PURCHASED ON THE SITE. You should always consult your own physician and medical advisors. Information and statements on the Site are not intended to diagnose, treat, cure or prevent any medical conditions. Information about each product is presented from the manufacturer’s advertising material and Parenting By Nature is not responsible for any statements or claims that various manufacturers make about their products. We cannot be held responsible for typographical errors or product formulation changes. By using the services of the Site, you accept these terms.

We reserve the right to make changes to, or update our policies at any time, If you have any questions about a return, exchange or store policy please feel free to contact us at any time and we will be happy to assist you.