Baby Mattress Pads, Vinyl-FreeProduct Rating: Product Review (submitted on June 24, 2013):
I have used these pads for a couple months now, which were purchased after careful consideration and hours of research. My husband and I ordered them to use in our childs bed at night. We purchased two, and typically washed them every 1-2 days depending on our child's usage. They were washed in warm water in the washing machine and tumble dried on low.
After a month I noticed that on one pad the waterproof layer had seemed to become stuck to itself in one area, causing a little ridge. I didn't sweat this too much although I was a bit surprised. Fast forward two more months to yesterday when my husband suggested that we purchase a few more. Since it's a lot of money for the type of product, I decided to wait until the morning and just make sure the ones i have we're still in good shape.
I'm glad that I did because I just noticed the inside layer of the pads are piling, and have formed quarter sized clumps in between the top and bottom layer! One of the main reasons I purchased these in the first place is that I wanted something cozy for my little one. There is no way that would be comfortable to sleep on. I'm very disappointed as I thought that I was paying for quality by purchasing these.
A message from the bynature.ca family: Thank you for taking the time to review your recent Mattress Pad purchase. I'm sorry to hear you've had a poor experience with them, particularly as you've only had them for 2 months. We have parents that have been using these for years, and have not found the same issues you're experiencing, so this is really strange. Rest assured, you have purchased a quality product. We're extremely confident that our manufacturer will deem this a warranty issue, which comes up once in a blue moon, and we're happy to ensure a satisfactory resolution so you can enjoy your mattress pads again. Thanks for your patience!