Baby Wipe WarmersProduct Rating: Product Review (submitted on July 6, 2011):
I was pretty excited about this product. I set it up with great expectations as per the directions. I used baby facecloths and water. A week later, there is a funky smell coming from the unit when I open it. The dang "antibacterial" moisture pillow went moldy! I contacted the company and they had great customer service and sent me a replacement pillow and gave me cleaning instructions and directed me to use distilled water (please note the instructions for the pillow show tap water being used). I ran into the same problem within two weeks even with weekly cleaning with distiller water. Grrrrrr! A waste of money, really.
A message from the bynature.ca family: We're sorry to hear you've had so much trouble with your wipes warmer. There are a number of reasons mold might continue to grow in a contaminated environment, but this is not something that is normal for the wipe warmer. We're happy to continue to work with you to see if we can help troubleshoot, and hopefully we'll help solve the problem you're having. Thanks for your patience!