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Baby Gifts in Canada


Ordering Information

How to Order
What Happens Next?
Methods of Payment/Security
Policies & Return

Shipping Information

Shipping Fees (Canada)
International Customers (USA only)
Shipping Times
About Our Packaging
Gift Purchases

Company & Community

Product Reviews
eco babysteps (our blog)
Community e-newsletter

How to Place Your Order

You may place your order in one of two ways:

Online: The FASTEST way to receive your order is by submitting your order ONLINE using our convenient, inventory controlled, automatic shopping cart system. This way you will know exactly what is in stock and ready for immediate shipping. While we do try to maintain stock at all times, on occasion we may run out of an item and in using our shopping cart and checkout system, you will be aware of this immediately. Please don't despair if you receive an "out of stock" message. Email us your request! We are more than happy to accommodate custom or special orders in any way we can. While we are happy to process your order by email, orders placed through our shopping cart system and paid for through our online merchant account can be processed immediately and will generally ship the next business day.

Email: You may email us your order if you are having problems with our shopping cart, or you are simply more familiar with using email. We will let you know what we have in stock and reserve these items for you. We will then tally your order including taxes (where applicable) and shipping, and email you your total. You may than choose one of our payment methods as listed below. Please do not send your Visa number by email. This is an insecure method. We will telephone you once your order has been received for your credit card details. Please allow 2 extra business days for shipping of orders placed via email.

Orders must be placed online or by email. This is the most efficient and accurate way for us to handle your order. Customers wishing to place an order by phone will be directed to place their order online first, and then we will follow up for payment details, if required.

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What happens after I place my order?

We will keep you informed at each stage during the processing of your order. In-stock orders are processed and shipped within 2 business days of payment being received (does not include Saturday, Sundays or Canadian holidays). If you notice any discrepancies on your order form please contact us immediately.

  1. Once your order has been placed online, you will receive an automatic email immediately confirming your order. This is your receipt and should be retained for your records. It will contain an order number at the top of the email, a detailed list of your order, as well as the shipping and billing details as provided by the purchaser. Please check it over for accuracy and notify us at once if you notice any discrepancies. If you do not receive this email, contact us ASAP. Your email address may have been typed incorrectly or this email may have been filter by a SPAM blocker set on your email program. Hotmail, Yahoo and MSN will routinely block emails as SPAM.
  2. As soon as your order has been placed it is sent directly to our shipping department for review. If everything is in stock, and we have all the information required to process your order, your order will be processed, meticulously packed and prepared for shipping. You can expect your order to ship within 2 business days, unless otherwise indicated on our website. If you do not hear from us by phone or via email within 2 business days, your order will be shipping on schedule.
  3. If an item is out of stock, or we require further information to process and/or ship your order, you will be contacted within 2 business day. Please check your email frequently for faster processing! If you do not receive an email within 2 business days confirming when your order will ship, nor do you receive a tracking number to confirm that your order has already been processed and shipped (Canadian orders only), feel free to contact us. Emails do have a tendency to get lost in cyberspace or inadvertently filtered as SPAM. Hotmail, Yahoo and MSN will routinely block emails as SPAM.
  4. Once your parcel has been shipped, if a tracking number has been provided, you will be emailed the tracking number. ALL orders shipping within Canada will have a tracking number emailed to the purchaser. This tracking number will give you an indication as to how long shipping will take to the address indicated. If you do not receive this email within 2 business days, please contact us.
  5. When you receive your order, open and check your items over carefully. Keeping in mind the majority of our parcels are fabric in nature, please avoid using sharp objects to open your package to prevent ripping, holes or damages. Double check sizes carefully, and try on your baby if necessary BEFORE washing. If you notice anything amiss or there are any problems with your order, let us know ASAP so that we can correct any issues you might have. We cannot accept returns or exchanges on washed/used product due to Health Canada regulations. Feel free to review our Return Policy for further details.
  6. You can start using your new products! By now you should be thrilled to bits & very satisfied with your online shopping experience and tell everyone you know what a great place is for baby slings, baby carriers and wonderful baby necessities. If not, please let us know! We can be reached at 1.866.86.4BABY or e-mail us and we'll do our best to make things right.

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Methods of Payment/Security

For Canadian orders we accept Visa and Mastercard online through our SAFE and SECURE merchant processor (powered by Royal Bank of Canada) or processed by phone. We also accept eTransfer via a Canadian banking institution (not Paypal). Sorry, we do not accept personal checks or Paypal.

Secure Online Credit Card payments powered by Royal Bank of Canada.

For secure credit card transactions and banking relationships we utilize the security and financial strength of RBC. Our secure SSL e-commerce transactions are processed through Moneris Solutions (Royal Bank of Canada). All personal information (including your name, email address, street address, phone number, and order history) are also encrypted by GeoTrust for additional security.

All US (international) orders are processed ONLINE only (payment with Visa or Mastercard). We DO NOT accept credit cards issued outside of Canada or the USA. Money orders/personal checks and eTransfers not accepted.

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Yes, we must charge taxes! All orders are taxed following our Canadian provincial and federal taxation guidelines. Orders shipped to Canadian destinations will be charged 5% GST or the applicable HST rate for residents of Ontario (13%), British Columbia (12%), Nova Scotia (15%), New Brunswick (13%) and Newfoundland (13%).

Point of Sale Rebates: Qualifying goods will be credited the appropriate amount at checkout for the provinces of Ontario (8% credited), British Columbia (7% credited) and Nova Scotia (10% credited). Qualifying goods may include (but are not limited to) cloth diapers, diaper covers, baby shoes, baby clothing, menstrual products and books. All taxes will be calculated at checkout, based on the parcel's destination.

Province Tax Rate (%)
Ontario 13% HST (rebates apply on qualifying goods)
British Columbia 5% HST
Alberta 5%
Saskatchewan 5%
Manitoba 5%
Quebec 5%
New Brunswick 13% HST
Nova Scotia 15% HST (rebates apply on qualifying goods)
Newfoundland 13% HST
Prince Edward Island 14% (rebates apply on qualifying goods)
Yukon 5%
Nunavut 5%
North West Territories 5% GST

Taxes do not apply to gift certificates, or orders shipped outside of Canada. International customers are responsible for any and all additional taxes and/or duties charged by customs.

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As we are a family owned company located in Canada, we have chosen to list all of our prices in Canadian dollars. Due to the fluctuations of the Canadian dollar, we are unable to provide you with an exact price in US dollars. Purchases made will be calculated by your credit card or bank’s exchange rate at the time of purchase. Visit for a general idea of the day’s current exchange rates.

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We believe we offer our customers an excellent value in price, service and quality of merchandise that you won't find elsewhere. We try hard to give you the best possible prices while maintaining this level of service, value & integrity of our quality products. Fast shipping, a large in-stock selection, and the ability to meet the demands of our customers are just a few of the reasons our customers keep coming back - and we appreciate it! To learn why customers choose to shop with us, please read about our Customer Care.

If you should find another current and comparable print or online catalogue offering of an identical item with a lower regular retail price than ours, feel free to email us with the particulars and it may be possible to match the price. Where possible, we will try our best to accommodate. Simply email us with the following details:

  • URL and web site where you saw the product
  • Product name, color, and size you would like
  • Product price, including shipping and tax
  • Your contact information

* Lower advertised price must include any applicable shipping and taxes. This applies to authorized dealers only. Price matching is only applicable to identical conditions of sale. The item must be in stock at the other authorized retailer (not a floor sample, "second", "open box" item, refurbished or demo piece) and not be a special members price or typographical error. This offer applies to new purchases only.

Prices are subject to change without notice.

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About Our Packaging

As an environmentally-friendly company, we try to reduce, reuse and recycle when and were we can. As such is the case, wherever possible, all outgoing parcels are packed using materials re-cycled in house, reducing the waste we generate and our resource consumption. We're proud of our ability to reduce the amount of waste heading to our landfills annually.

If you would prefer a new box or package for a gift purchase, please let us know in the additional comments box at checkout.

In order to save a tree, we do not include a packing slip or invoice with your order. Your original email confirmation is your receipt. Please save this for your records, should you require an exchange or return in the future.

All of our pre-printed product material, business cards and the paper used in our offices are printed on 100% recycled paper, from responsibly managed forests. Currently the cost for environmentally-responsible shipping and printing suppliers is higher than conventional supplies, but we feel this isn't something we can compromise on. We appreciate the care you have taken as a consumer in chosen a company like ours to support.

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Gift Purchases

If your order is a gift, please let us know. We offer gift wrapping services for a small fee, and we're happy to include a gift tag at no additional charge, complete with your own personal message. Gift purchases going to the US will not be wrapped traditionally as they can be opened at customs. Your parcel will be attractively wrapped in a reusable, decorate gift box, lined with tissue.

We do not include an invoice in any of our parcels whether the item is a gift or not. This is to save on paper and to avoid a credit card number from being picked up in the mail. Your original email notification of your order purchase is your receipt. Please retain it for your records.

We are happy to include a Gift Receipt for your order, if the item(s) are to be a gift. This is to facilitate an exchange, if necessary. Please note, an order number or gift receipt number is mandatory for any exchange of merchandise as this is the only indication we have of items purchased from our store. Thank you for understanding.

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Product Reviews

We love hearing our customer's opinions about the products we carry and we are determined to ensure our review process is as fair and helpful as possible. We're pleased to offer a product review system on our website, and hope that this helps in your purchasing decisions. For credibility, you will be required to login or create an account with our store to post a review, and we reserve the right to verify the validity of all reviews before posting them on our website. We appreciate your time and help in maintaining a helpful community at

Reading Reviews

We'd like to note that when reading reviews, consider them, but please take them with a grain of salt. In our many years of experience both using and selling products, we've learned that certain products are favoured by different people for many reasons. It could be based on their own preferences, body type or their baby or children's needs or desires that a product does or does not work out. Don't let a negative review discourage you from trying a product that may actually be right for your own family. For every product we carry that one customer "hates" we have many, many more that "love it", however they may not have the time to leave a glowing review (new babies and children tend to keep you on your toes!). In order for a product to make the cut it must be enjoyed by more than 90% of those that experience the product first hand (our customers and personal testing panel). We simply won't carry a product that continually receives poor feedback from our customers. Period.

Writing Reviews

Thank you for taking the time to leave a product review! We aim to leave reviews unedited, and will post both positive and negative reviews for the benefit of our customers and to help guide our own purchasing decisions. However, while we would love to publish all reviews, there are a few reasons why our editors may chose to edit or omit a review. We wanted to take this opportunity to explain when this may occur.

  • The most common reason that a review may not be published is that it is not descriptive enough for publication. For example, a review that simply states, "Great toy!" is not descriptive enough to assist other customers in their purchasing decisions. To increase the likelihood that your review is published, please include details about what you liked (or didn't like) about the product being reviewed. For example, what did you specifically like about the product? Do you like the size? The colours? Does your child enjoy playing with the item?
  • All reviews will be considered, however negatives reviews in which we cannot verify the details of the original transaction may not be approved. This is not because we don't want our customers to read negatives reviews (these can actually be quite helpful in making decisions!) however we often receive reviews often from competing brands that are written to simply try and discourage the purchase of their competition. This will not be accepted.
  • Negative reviews are welcome, but we are looking for details in each review. If there is mention of poor absorbency, a smaller fit compared to other brands, or a quality issue that is well-described, we are happy to post such a review with the specifics of your issue. Please be as detailed as possible.
  • We are looking for reviews of products purchased within the past 12-18 months (the more recent, the more applicable). Products undergo changes and improvements on a continual basis, and a review of a product purchased more than 12 months ago may no longer be applicable to the product we are selling today. To keep our reviews as relevant as possible, please ensure you mention in your review when you purchased your product, if this was more than 12 months ago.
  • Business solicitations and/or mention of other stores or brands we do not carry in our store will prevent a review from being posted. You may mention "we purchased another brand elsewhere and much prefer this" vs. naming the brand name or another store, eBay seller or the direct manufacturer. Even if we do carry the competing brand, if your review is negative and you mention an alternate brand to the product (same product, different manufacturer) this may prevent your review from being posted. Please instead leave your negative review on the product you disliked (following the above guidelines about detail) and then leave a positive review for the product you enjoyed. We appreciate your help in keeping our reviews as helpful as possible.
  • If there is too much personal information about the author or child, the review will not be published.
  • Profanity or inappropriate language will prevent a review from being published.
  • Negative reviews that seem out of the ordinary or possibly false (such as a competitor leaving a particularly nasty review) will require verification of purchase from our store, or from a store selling a similar product. We reserve the right to verify the validity of all reviews before posting them on our website.
  • If a review does not offer any benefit to our customers looking to purchase a product, it will not be approved. For example, "This product is a good quality, but it's cheaper to make it yourself". Our customers are a savvy group and are likely well aware of the option to make or sew items themselves. We offer many money-saving tips for parents that wish to use cloth diapers, and are looking to do so as economically as possible. Making your own baby carrier, cloth diapers, accessories or natural toys is always an option, however this is not something we can generally recommend or endorse for the safety of your baby or child. To make recommendations about sewing or making your own products, please make use of the numerous forums available online for frugal parents searching for this information.

Specifics with regards to reviews about cloth diapers: Our goal is to help parents new to cloth diapering consider cloth diapers as an alternative to disposable diapers. While not all cloth diaper reviews need to be positive, we ask that you consider your language carefully before posting a review to our website. If your review sheds negatively on cloth diapering, whether this is from a poor experience with a brand, user error or a washing issue (repelling, odours, detergent or urine residue), we reserve the right to edit or omit your review. We very much wish to publish ALL reviews (both positive and negative) but we must individually consider every review and how a parent new to cloth diapering may interpret it. There are enough negative perceptions about cloth diapers circulating the web and we would like to ensure our website remains positively focused on cloth diapering. The most common complaint about cloth diapers in general result from improper care or washing of diapers. We can almost always help troubleshoot when washing is at the heart of your concern. Should you wish to share information that may negatively impact the perception of cloth diapering, please be very specific about your issue and choose your words with care.

Again, negative experiences are welcome, but we do reserve the right to edit a review to ensure our community of parents are not being improperly informed about using cloth diapers overall. We appreciate your understanding in this matter as we work towards a common goal of getting more babies into cloth diapers.

If a product continually receives a negative review, it will eventually be removed from our store's offerings.

If you have any questions, comments or concerns about our review process we are always open to feedback. Feel free to contact us at any time. Thank you!

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